Serena Thompson


Serena Thompson


Louisville, KY, USA

Organization / Affiliation



I am a certified Trainer Mentor and primarily train within my role at Anthem to ensure every LTSS coordinator is fully trained in using Person Centered Skills prior to working to support any member who uses Anthem for LTSS services and supports. I am also the co-lead at Anthem to embed PCT throughout our whole organization through process, policy, language, and accountability. 

Focus Areas

Aging / Older Persons / End of Life, Chronic Illness, Employment, Employment / Vocational, Intellectual / Developmental Disabilities, Organizational Change / System Change

Trainer Certifications

MENTOR: Person Centered Thinking, TRAINER: Person Centered Thinking